Payment Policy | LZINA
At LZINA™, we want every customer to enjoy a simple, secure, and reliable checkout experience.
This Payment Policy explains the payment methods we may accept, how payments are processed, how billing confirmations work, how failed or declined payments are handled, and how to contact us if you need payment support.
Last updated: June 28, 2026
1. Accepted Payment Methods
LZINA™ accepts secure payment methods displayed at checkout, including:
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
The available payment methods may vary depending on your location, device, currency, and checkout eligibility.
All payment options available to you will be shown clearly at checkout before you complete your purchase.
2. Payment Security
Your payment security is very important to us.
Payments made through LZINA™ are processed through secure payment providers that use industry-standard security measures to help protect your personal and payment information.
LZINA™ does not store your full credit card number or complete payment card details on our own systems.
Please make sure your billing information is accurate before completing your purchase.
3. Billing Information
When placing an order, you agree to provide complete, accurate, and current billing information.
This may include:
Full name
Billing address
Email address
Phone number, where required
Payment method details
Any other information required at checkout
Incorrect billing information may cause delays, failed payments, payment review, order cancellation, or additional verification.
If there is an issue with your payment, we may contact you using the email address provided at checkout.
4. Order Confirmation and Receipts
After your payment is successfully completed, you should receive an order confirmation email with your order details.
This confirmation will usually include:
Your order number
Purchased items
Billing details
Shipping details
Payment confirmation
Order total
Please check your inbox, spam, or junk folder if you do not see your order confirmation email.
If you need a formal receipt or invoice, please contact us at:
We will do our best to assist you.
5. Failed or Declined Payments
If your payment is declined, please check that:
Your card details are correct
Your billing address matches your payment method
Your bank or payment provider has approved the transaction
You have sufficient funds or available credit
Your payment method is supported in your region
Your card or payment account is enabled for online purchases
LZINA™ is not responsible for fees, declines, temporary holds, or restrictions issued by your bank, card provider, PayPal, or other payment provider.
If the issue continues, please contact your bank or payment provider directly.
6. Payment Authorisation
Some payment providers may place a temporary authorisation or pending charge when you attempt to place an order.
If your order is not completed, declined, or cancelled, the authorisation may be released by your bank or payment provider according to their own processing times.
LZINA™ does not control how long banks or payment providers take to release pending authorisations.
7. Pricing and Currency
Prices are displayed on our website and may vary depending on your location, currency settings, promotions, taxes, or checkout configuration.
Any applicable taxes, duties, shipping charges, or additional fees will be shown at checkout where required.
We reserve the right to update prices, correct pricing errors, change promotions, or adjust product information at any time without prior notice.
If an order is placed with an incorrect price due to an error, we reserve the right to cancel or refuse the order. If payment has already been made, we will issue a refund where applicable.
8. Taxes, Duties, and Additional Charges
Depending on your country or delivery location, some orders may be subject to taxes, customs fees, import duties, or other charges.
Any applicable charges will be shown at checkout where required.
Where customs duties, taxes, or import charges are not collected at checkout, they may be the responsibility of the customer according to local laws and courier requirements.
Please review our Shipping Policy for more information about customs, duties, and delivery-related charges.
9. Payment Fraud Prevention
To protect customers and our store, some orders may be reviewed for fraud prevention, payment verification, or security checks.
We reserve the right to cancel, refuse, or place an order on hold if we believe the payment is unauthorised, suspicious, fraudulent, high risk, or violates our Terms of Service.
We may contact you to verify order or payment details where necessary.
10. Refunds
Approved refunds are processed according to our Refund Policy.
Refunds are usually issued back to the original payment method used at checkout unless otherwise stated.
Approved refunds are usually processed within 7 business days after the returned item has been received and inspected, where applicable.
Please note that your bank, card provider, PayPal, or payment provider may take additional time to post the refund to your account.
11. Discounts and Promotional Codes
Discount codes, promotional offers, and special deals may be available from time to time.
You can apply your discount code during checkout by entering it in the Discount Code field and selecting Apply.
Discounts may be subject to additional terms, including expiry dates, product exclusions, order minimums, or usage limits.
If your discount code does not work, please check that:
The code has been entered correctly
The code has not expired
The code applies to the products in your order
The order meets any minimum purchase requirement
The code has not already been used
Discounts cannot always be combined unless clearly stated.
12. Payment Support
If you experience an issue during checkout, please try the following steps:
Check that your payment details are correct
Check that your billing address matches your payment method
Try another accepted payment method
Refresh the checkout page
Contact your bank or payment provider
Contact us if you still need help
For payment support, please email us at:
Please include your full name, order number if available, and a clear explanation of the issue.
Do not send full payment card details by email.
13. Policy Updates
LZINA™ may update this Payment Policy from time to time.
Any changes will be posted on this page and will take effect immediately once published.
We recommend reviewing this page regularly to stay informed about our payment terms.
14. Contact Information
If you have any questions about payment methods, billing, receipts, invoices, failed payments, or payment support, please contact us:
Store Name: LZINA™
Company Name: FALCON SOLUTIONS PRO LTD
Company Registration Number: 17237462
Email: hello@lzina.com
Phone: +44 020 3879 1727
Business Address:
71-75 Shelton Street,
London WC2H 9JQ,
United Kingdom
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM GMT
Saturday to Sunday: 11:00 AM – 4:00 PM GMT
Public Holidays: Closed
We aim to respond to all customer inquiries within 1–3 business days.