Privacy policy
Last updated: June 28, 2026
LZINA™ respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how LZINA™, operated by FALCON SOLUTIONS PRO LTD, collects, uses, stores, shares, and protects personal information when you visit our website, browse our products, place an order, create an account, subscribe to marketing, contact our customer support team, or use any services provided through our online store.
Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to LZINA™.
Our store is powered by Shopify, which enables us to provide our online store, checkout, payment, order management, and related services.
By using our website or purchasing from LZINA™, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or place an order.
1. Personal Information We Collect
When we use the term personal information, we mean information that identifies you or could reasonably be linked to you.
We may collect personal information depending on how you interact with our website, where you live, and the services you use.
This may include:
Name
Email address
Phone number, where provided
Billing address
Shipping address
Order details
Payment confirmation details
Account information, if you create an account
Customer support messages
Marketing preferences
Product reviews or feedback, where submitted
Items viewed, added to cart, purchased, returned, or exchanged
We may also collect certain technical and usage information automatically when you visit our website, including:
IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Referring website
Time spent on the website
Shopping cart activity
Website interactions and usage data
Cookies, pixels, tags, and similar tracking data
This information helps us operate our store, process orders, improve customer experience, prevent fraud, and understand how visitors use our website.
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you place an order, create an account, contact us, subscribe to emails, or submit information through our website.
Automatically through our website when you browse, use cookies, interact with products, add items to cart, or complete checkout.
From service providers who help us operate our store, process payments, fulfil orders, provide shipping, prevent fraud, support analytics, and manage customer communications.
From marketing, advertising, and analytics partners where permitted by law and depending on your cookie or privacy settings.
3. How We Use Your Personal Information
LZINA™ may use your personal information to:
Process and fulfil your orders
Process payments securely
Send order confirmations and shipping updates
Provide tracking information
Arrange delivery and fulfilment
Respond to customer service requests
Process returns, refunds, cancellations, and exchanges
Create and manage customer accounts
Improve our website, products, and customer experience
Personalise your shopping experience
Remember items in your cart
Prevent fraud and protect website security
Detect suspicious, unsafe, or illegal activity
Send marketing emails, if you have subscribed
Show relevant advertisements, where permitted
Measure marketing and advertising performance
Comply with legal, tax, accounting, and regulatory obligations
Enforce our Terms of Service and store policies
We only use your personal information for legitimate business purposes related to operating, protecting, and improving our online store.
4. Order and Payment Information
When you place an order, your payment information is processed securely by approved payment providers.
LZINA™ does not store full credit card numbers or complete payment card details on our own systems.
Payment providers may collect and process payment information according to their own privacy and security policies.
Payment-related information may include:
Payment method
Payment confirmation
Billing details
Transaction details
Fraud prevention checks
Refund or chargeback information, where applicable
We use this information only where necessary to process your order, confirm payment, prevent fraud, handle refunds, and comply with applicable laws.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies.
Cookies are small files stored on your device by your browser.
We may use cookies and similar technologies to:
Keep items in your cart
Remember website preferences
Support checkout functionality
Understand visitor behaviour
Measure website performance
Improve website speed and functionality
Analyse traffic and product interest
Measure marketing performance
Show relevant ads on platforms such as Google, Microsoft, Meta, TikTok, or other advertising networks
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect some website features, including cart, checkout, account access, and personalisation.
6. Advertising and Remarketing
LZINA™ may use advertising and remarketing tools to show relevant ads to visitors who have browsed our website, viewed products, added items to cart, or interacted with our store.
These tools may use cookies, pixels, or similar technologies to help us:
Measure ad performance
Show more relevant product ads
Understand customer interest
Improve marketing campaigns
Avoid showing the same ad too often
Create audiences for advertising platforms
Track conversions and campaign results
Third-party advertising platforms may collect and process information according to their own privacy policies.
Depending on your location, you may have the right to opt out of certain types of targeted advertising or data sharing.
7. Email Marketing
If you subscribe to our newsletter, marketing emails, or promotions, we may use your email address to send updates about products, offers, discounts, store news, and marketing campaigns.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send important non-marketing emails related to your orders, shipping, delivery, returns, refunds, account, or customer support requests.
8. How We Share Personal Information
We may share personal information with trusted service providers who help us operate our store and serve customers.
These may include:
Shopify
Payment processors
Shipping and delivery providers
Order fulfilment partners
Website hosting providers
Email marketing platforms
Analytics providers
Advertising platforms
Fraud prevention services
Customer support tools
IT and security providers
Professional advisors, where necessary
Legal, tax, accounting, or regulatory authorities, where required
We only share information that is necessary for these providers to perform their services.
We do not sell your personal information in the traditional sense.
However, depending on your location, some advertising or analytics activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Where required, you may have the right to opt out of such processing.
9. Relationship with Shopify
LZINA™ is powered by Shopify.
Shopify provides the platform that enables us to operate our online store, including website hosting, checkout, payment support, order management, and related services.
When you visit or use our website, personal information may be transmitted to and processed by Shopify to help provide and improve the store services.
Shopify may also process personal information for security, fraud prevention, analytics, platform improvement, and other services connected to operating the store.
Shopify may process information in countries other than where you live.
For more information about how Shopify processes personal information, you can review Shopify’s own privacy information through Shopify’s official privacy resources.
10. Third-Party Services and Links
Our website may include links, apps, integrations, payment providers, shipping services, social media tools, advertising platforms, or other services operated by third parties.
These third-party services have their own privacy policies and terms.
LZINA™ is not responsible for the privacy practices, content, security, accuracy, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services before providing personal information.
11. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These steps may include technical, administrative, and organisational safeguards.
However, no website, online store, payment system, or internet transmission is completely secure.
While we work to protect your information, we cannot guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
12. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
Fulfil orders
Provide customer support
Process returns and refunds
Manage accounts
Comply with legal obligations
Prevent fraud
Resolve disputes
Maintain tax, accounting, and business records
Enforce our Terms of Service and policies
When personal information is no longer needed, we may delete, anonymise, or securely store it according to applicable requirements.
13. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of your personal information
Object to certain processing activities
Request restriction of certain processing activities
Withdraw consent for marketing communications
Opt out of certain targeted advertising or data sharing, where applicable
Request that your personal information is not sold or shared, where applicable
To make a privacy request, please contact us at:
We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
14. UK and GDPR Privacy Rights
If you are located in the United Kingdom, European Economic Area, or another region with similar data protection laws, you may have additional rights under applicable privacy laws.
These may include:
The right to access your personal data
The right to correct inaccurate personal data
The right to request deletion of personal data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent
The right to lodge a complaint with a data protection authority
We may process personal information based on lawful grounds such as:
Performance of a contract, such as processing and delivering your order
Legal compliance, such as tax and accounting obligations
Legitimate business interests, such as fraud prevention and service improvement
Consent, such as marketing emails where required
If you wish to exercise your rights, please contact us at hello@lzina.com.
15. California and Similar Privacy Rights
If you are located in California or another region with similar privacy laws, you may have rights related to access, deletion, correction, portability, and opting out of certain data sharing or targeted advertising practices.
LZINA™ does not sell personal information in the traditional sense.
Where applicable privacy laws define certain advertising or analytics activities as “sale,” “sharing,” or “targeted advertising,” you may have the right to opt out.
To exercise your rights, contact us at:
16. Children’s Privacy
Our website is not intended for children.
LZINA™ does not knowingly collect personal information from children under the age of 13, or under the age of majority in the relevant jurisdiction.
If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete that information.
If you are a parent or guardian and believe a child has provided us with personal information, please contact us at hello@lzina.com.
17. International Customers and Transfers
If you access our website from outside the country where our store, Shopify, or our service providers operate, your information may be transferred, stored, or processed in other countries.
These countries may have privacy laws that differ from the laws in your location.
Where required, we rely on appropriate safeguards or recognised transfer mechanisms for international data transfers.
By using our website, you understand that your information may be processed in countries outside your country of residence.
18. Complaints
If you have concerns or complaints about how we process your personal information, please contact us first at:
We will review your complaint and aim to respond within a reasonable time.
Depending on where you live, you may also have the right to contact your local data protection authority or privacy regulator.
19. Business Transfers
If LZINA™ or FALCON SOLUTIONS PRO LTD is involved in a merger, acquisition, sale of assets, restructuring, financing, bankruptcy, or business transfer, customer information may be transferred as part of that transaction.
If this happens, we will take reasonable steps to ensure your personal information continues to be handled according to this Privacy Policy.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
Any updates will be posted on this page with the updated “Last updated” date.
Changes take effect once published unless otherwise stated.
We recommend reviewing this page regularly to stay informed about how we handle personal information.
21. Contact Information
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Store Name: LZINA™
Company Name: FALCON SOLUTIONS PRO LTD
Company Registration Number: 17237462
Email: hello@lzina.com
Phone: +44 020 3879 1727
Business Address:
71-75 Shelton Street,
London WC2H 9JQ,
United Kingdom
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM GMT
Saturday to Sunday: 11:00 AM – 4:00 PM GMT
Public Holidays: Closed
We aim to respond to all customer inquiries within 1–3 business days.