Shipping policy
At LZINA™, we place great importance on clear, transparent, and reliable delivery. We want every customer to understand how our shipping process works before placing an order.
This Shipping Policy explains our delivery areas, order processing times, estimated delivery times, shipping costs, tracking information, cancellations, and support for delayed, damaged, or missing orders.
Last updated: June 28, 2026
Key Shipping Information
Order Cut-off Time: 4:00 PM GMT, Monday to Friday
Order Processing Time: 1–2 business days, Monday to Friday
Transit Time: 5–7 business days after dispatch
Estimated Total Delivery Time: 6–9 business days from the date of purchase
Shipping Cost: Free standard shipping on eligible orders
Tracking: Tracking details are provided by email once your order has shipped
Customer Support: hello@lzina.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT
Weekend Support: Saturday to Sunday, 11:00 AM – 4:00 PM GMT
Public Holidays: Closed
We aim to respond to all customer inquiries within 1–3 business days.
Our Shipping Process
1. Order Placed
After you place your order on LZINA™, you will receive an order confirmation email.
Please review your order details carefully, including your name, delivery address, email address, and phone number where applicable.
2. Order Processing
Orders are usually processed within 1–2 business days, Monday to Friday, excluding public holidays.
Orders placed after 4:00 PM GMT, during weekends, or on public holidays may begin processing on the next business day.
Processing time is separate from shipping time.
3. Order Dispatched
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking updates may not appear immediately. Please allow some time for the courier system to update after dispatch.
4. Order In Transit
After dispatch, standard delivery usually takes 5–7 business days, depending on your location, product availability, courier service, and other delivery conditions.
5. Order Delivered
Most orders are delivered within 6–9 business days from the date the order is placed, including both processing and shipping time.
Please note that delivery times are estimates and may vary during busy periods, holidays, customs processing, weather disruptions, or courier delays.
1. Shipping Destinations
LZINA™ currently ships to selected countries, including:
United Kingdom
United States
Australia
Additional shipping destinations may be available depending on product availability, supplier location, and courier coverage.
If we are unable to deliver to your address, we will contact you as soon as possible.
2. Delivery Address
Your order will be shipped to the delivery address provided at checkout.
Please make sure your shipping information is complete and correct before placing your order. This includes:
Full name
Street address
Apartment, unit, or house number
City
Postcode or ZIP code
Country
Email address
Phone number, where required
LZINA™ is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at hello@lzina.com.
3. Order Processing Time
Orders are typically processed within 1–2 business days after the order is placed.
Our order processing days are Monday to Friday, excluding public holidays.
Orders placed after 4:00 PM GMT, on weekends, or on public holidays will usually begin processing on the next business day.
During busy periods, promotional events, or high-demand seasons, processing times may be slightly longer than usual.
4. Shipping Time
Once your order has been processed and dispatched, the estimated shipping time is usually 5–7 business days.
Shipping time may vary depending on:
Customer location
Product availability
Courier service
Customs processing
Weather conditions
Public holidays
High order volume
Unexpected transport or logistics delays
We work to ensure orders are delivered as quickly and safely as possible.
5. Total Estimated Delivery Time
The total estimated delivery time is usually 6–9 business days from the date your order is placed.
This includes:
Processing time: 1–2 business days
Shipping time: 5–7 business days
Estimated total delivery time: 6–9 business days
Please note that these delivery times are estimates only. External factors outside our control may affect the actual delivery date.
6. Shipping Costs
LZINA™ offers free standard shipping on eligible orders.
If any additional shipping options, charges, or delivery fees apply, they will be clearly displayed at checkout before you complete your purchase.
There are no hidden shipping fees. The final order cost will be shown before payment.
7. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking details where available.
You can use the tracking information to follow the progress of your delivery.
Please note that tracking updates may take some time to appear after the package has been dispatched.
You can also visit our Track Your Order page for delivery updates.
8. Delays and Missing Orders
If your order has not arrived within the estimated delivery window, please check your tracking information first.
If your order is significantly delayed or appears to be missing, please contact us at hello@lzina.com with:
Your order number
Your full name
Your shipping address
A clear explanation of the issue
We will review your case and do our best to assist with the appropriate solution.
This may include contacting the courier, checking the delivery status, arranging a replacement where applicable, or advising you on the next steps.
9. Package Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you have not received it, please check:
Your mailbox
Your front door or safe place
Your building reception or concierge
Household members
Neighbours
Your local courier or delivery provider
If you still cannot locate your package, please contact us at hello@lzina.com as soon as possible.
We will do our best to help investigate the issue with the courier.
10. Failed Delivery or Incorrect Address
If delivery cannot be completed due to an incorrect or incomplete address, the package may be returned, delayed, or marked as undeliverable.
If this happens, we will do our best to assist you with a suitable solution.
However, customers are responsible for ensuring that all delivery details are accurate before placing an order.
Additional delivery charges may apply if a package needs to be resent due to incorrect customer-provided information.
11. Multiple Packages
Some orders may be shipped in separate packages.
This may happen when products are stored in different warehouses, fulfilled by different suppliers, or dispatched at different times.
If your order is shipped separately, you may receive more than one tracking number, and items may arrive on different dates.
There is no additional charge for split shipments unless clearly stated at checkout.
12. Customs, Duties, and Import Taxes
Depending on your country or delivery location, some orders may be subject to customs fees, import duties, or taxes.
Any customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also affect delivery times.
LZINA™ is not responsible for delays caused by customs authorities or import checks.
13. Order Cancellations
Orders may only be cancelled shortly after they are placed, provided the order has not already been processed, packed, or shipped.
If you need to cancel an order, please contact us as soon as possible at hello@lzina.com.
Once an order has been processed or shipped, it can no longer be cancelled. In this case, you may need to follow our Refund Policy or return instructions after receiving the item.
14. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at hello@lzina.com as soon as possible.
To help us resolve the issue quickly, please include:
Your order number
Your full name
Clear photos of the item
Clear photos of the packaging, if applicable
A short explanation of the issue
After reviewing your case, we will assist with the appropriate solution. This may include a replacement, refund, or further investigation depending on the situation.
Please do not return any item before contacting our support team and receiving instructions.
15. Peak Seasons and Delivery Delays
During busy periods such as holidays, promotional events, seasonal sales, or high-demand periods, delivery may take slightly longer than usual.
We appreciate your patience during these times and will do our best to keep customers informed if there is a significant delay.
16. Delivery Confirmation
Once a package has been marked as delivered by the courier, the delivery is considered complete.
If you cannot locate a package marked as delivered, please contact us and we will do our best to help you investigate the matter with the delivery provider.
17. Policy Updates
LZINA™ may update this Shipping Policy from time to time.
Any changes will be posted on this page and will take effect immediately once published.
We recommend reviewing this page regularly to stay informed about our shipping terms.
18. Business Information
Store Name: LZINA™
Company Name: FALCON SOLUTIONS PRO LTD
Company Registration Number: 17237462
Email: hello@lzina.com
Phone: +44 020 3879 1727
Business Address:
71-75 Shelton Street,
London WC2H 9JQ,
United Kingdom
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM GMT
Saturday to Sunday: 11:00 AM – 4:00 PM GMT
Public Holidays: Closed
We aim to respond to all customer inquiries within 1–3 business days.